Overall quality of the company

Pricing of products and services

Is consumer focused

Is easy to do business with

Is trustworthy

Is committed to quality products and services

Likelihood of customers making future purchases

Likelihood of customer recommendations

Overall product shipping and delivery process

Ease of checking delivery status

Being updated on the exact date the delivery was sent

Delivering products damage free

Delivering products on-time

Overall quality of ordering process

Ease of ordering online

Ease of checking order status

Ability to determine if a product was in-stock real time

Overall web site

Web site reliability

Web site being easy to use

Speed of web site